Effective Date: 02 June 2025
Company Name: GreagriTech
Address: Cashel Pen Cahir Road, Tipperary E25 W085, CASHEL, Ireland
Contact Email: [email protected]
1. Overview
Due to the nature of our business — digital product development and mobile application services — all sales are considered final once a project has been initiated or a service has been delivered, either partially or fully. However, we are committed to customer satisfaction and will review each refund request on a case-by-case basis.
2. Eligibility for Refunds
You may be eligible for a full or partial refund if:
- The service has not yet started.
- The delivered product does not match the agreed specifications or scope of work.
- There was a confirmed technical error or fault caused solely by our development process.
- You cancel your order within 24 hours of payment and before any work has commenced.
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Change of mind after project start.
- Delays caused by incomplete information or non-cooperation from the client.
- Services already rendered or partially completed.
- Third-party service costs (e.g., hosting, domain registration, app store fees).
- Custom design or code work specifically tailored for you.
4. How to Request a Refund
To request a refund, contact us within 7 days of the initial payment at:
📧 Email: [email protected]
Please include:
- Your full name and contact details
- Invoice number or order reference
- A detailed explanation of your concern
Our team will review your request and respond within 5 business days.
5. Processing Refunds
- Approved refunds will be processed to the original payment method within 7–10 business days.
- We are not responsible for delays caused by your bank or payment processor.
6. Late or Missing Refunds
If your refund has not been received within 10 business days:
- Check your bank account again.
- Contact your credit card company or bank — it may take time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us again at [email protected].
7. Modifications
GreagriTech reserves the right to update or modify this policy at any time. Updates will be posted here with a new effective date.